Terms & Conditions — hi877

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and hi877 ("the Platform", "we", "us", "our") governing your use of the hi877 website located at https://hi877.bet, including all associated games, betting markets, promotions, payment services, and support channels (collectively, "the Services").

By completing the account registration process, by clicking any "I Agree" or equivalent confirmation checkbox, or by accessing or using any part of the Services, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any part of these Terms, you must not register an account and must cease using the Services immediately.

hi877 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, registered players will be notified via the email address or mobile number associated with their account. Continued use of the Services following notification of a change constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The effective date at the top of this document reflects the date of the most recent revision.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming policy, both of which are incorporated into and form part of this agreement. In the event of a conflict between these Terms and any other document, these Terms shall take precedence unless otherwise expressly stated.

Access to and use of the hi877 platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout the life of their account:

• You are 18 years of age or older. hi877 is strictly an adult entertainment platform. Gambling by persons under the age of 18 is prohibited and constitutes a breach of these Terms.
• You are accessing the platform as an individual player in a personal capacity and not as an agent, representative, or nominee of any third party.
• You are not a current employee, contractor, director, or immediate family member of an employee or director of hi877 or any of its affiliated technology or payment partners.
• You do not have an existing hi877 account that has been suspended, restricted, or permanently closed for any reason, including a prior breach of these Terms.
• You are not currently subject to a self-exclusion period on hi877 or any affiliated gaming platform.

hi877 employs industry-standard age verification technology and conducts manual document checks where automated verification is inconclusive. We cooperate fully with any lawful request by Bangladeshi authorities in connection with underage gambling investigations. The protection of minors is an unconditional priority for hi877 and there are no circumstances under which these age requirements may be waived or negotiated.

If you have reason to believe that a minor is accessing or using hi877, please contact our support team immediately at [email protected] or via 24/7 Live Chat. We take all such reports seriously and will investigate without delay.

To access the full range of hi877 Services, you must register a player account. The registration process requires you to provide accurate, complete, and current information including your full legal name, date of birth, mobile number, and a chosen username and password. You warrant that all information provided during registration is true and that you will update it promptly if it changes.

One Account Per Player: Each player is permitted a single registered account on hi877. Registering multiple accounts — whether using the same or different personal details, mobile numbers, device identifiers, IP addresses, or payment methods — is strictly prohibited. hi877 uses automated systems to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts will be permanently closed and all balances, bonus funds, and pending withdrawals will be forfeited.

Know Your Customer (KYC) Verification: hi877 is committed to responsible operation and conducts KYC verification on all accounts. You may be asked to provide the following documentation at any stage of your account's lifecycle:

• Proof of Identity: National Identity Card (NID), valid passport, or driving licence bearing your photograph and full name.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence dated within the last 90 days showing your name and current residential address.
• Proof of Payment Method: A screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or bank account used to fund your hi877 account.
• Source of Funds: In cases where transaction volumes exceed internal thresholds, hi877 may request documentation confirming the legitimate source of funds deposited to the platform.

Failure to provide requested documentation within 14 calendar days of the request being made will result in account restriction. hi877 will not process withdrawals from accounts with outstanding KYC requirements. Account information submitted during KYC verification is handled in accordance with our Privacy Policy.

All financial transactions on hi877 are denominated in Bangladeshi Taka (৳). hi877 does not apply currency conversion fees. The following terms govern deposits and withdrawals on the platform.

Deposits: Funds deposited to your hi877 account are credited immediately upon confirmation from the relevant payment provider. hi877 is not responsible for delays attributable to your mobile network operator, your bank, or your payment provider. Should a deposit not be credited within 30 minutes, contact support with your transaction reference number and we will investigate promptly.

Withdrawals: Withdrawals may only be made to a payment method registered in your own name that matches the verified identity on your hi877 account. hi877 does not process withdrawals to third-party accounts, anonymous payment methods, or accounts in names that do not match your KYC-verified identity. The minimum single withdrawal amount is ৳500. There is no maximum single withdrawal amount for fully verified accounts, though hi877 reserves the right to process large withdrawals in tranches within a reasonable timeframe.

Anti-Money Laundering: hi877 maintains anti-money laundering (AML) controls in accordance with responsible operator standards. Where a player's transaction pattern triggers an AML review, the relevant account may be suspended pending investigation. hi877 cooperates fully with any lawful AML investigation by relevant authorities. Deposits that cannot be satisfactorily explained may be returned to their originating payment method without processing a corresponding withdrawal of winnings.

Chargebacks: Initiating a chargeback or payment dispute against a hi877 transaction without first contacting hi877 support to attempt resolution will result in immediate account suspension pending investigation. Any chargeback that is determined to be fraudulent or made in bad faith will result in permanent account closure and the matter may be referred to relevant authorities.

hi877 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the specific terms and conditions published alongside each promotion, as well as the general bonus terms set out in this section. In the event of a conflict between a promotion-specific term and this section, the promotion-specific term shall prevail.

• Wagering Requirements: All bonus funds and any winnings generated from bonus funds are subject to wagering requirements. The applicable wagering multiplier will be stated clearly in the promotion terms. Bonus funds cannot be withdrawn until the wagering requirement has been met in full using eligible games and bet types.
• Eligible Games: Not all games contribute equally to bonus wagering requirements. Slot games typically contribute 100% of each wager. Live casino games, table games, and sports bets may contribute at a lower rate or may be excluded entirely. Contribution rates are specified in each promotion's terms.
• Bonus Expiry: Bonuses that are not claimed within the stated claim window, and bonus funds that are not wagered within the stated activity window, will expire automatically and be removed from the player's account without notice. Expired bonuses cannot be reinstated.
• One Bonus at a Time: Unless otherwise specified, only one bonus may be active on a player account at any given time. Accepting a new bonus while an existing bonus is active may result in the forfeiture of the existing bonus and its associated wagering progress.
• Abuse Prevention: hi877 monitors bonus activity for patterns consistent with bonus abuse, including but not limited to low-risk wagering strategies designed to clear wagering requirements without genuine gameplay risk. Where such patterns are detected, hi877 reserves the right to void the bonus and any associated winnings and to restrict future bonus eligibility.
• Promotional Codes: Promotional codes must be entered at the time of the qualifying deposit or registration event. Retroactive application of promotional codes after a transaction has been completed is not possible under any circumstances.

All casino games available on hi877 are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Each game operates according to its own rules, paytable, and RTP (Return to Player) specification as determined by its provider. These rules are accessible within each individual game's help or information section. hi877 does not modify game rules or RTP configurations beyond those delivered by the original provider.

Sports Betting: Betting markets for cricket and other sports are subject to the following general rules:

• All bets are accepted at the odds displayed at the time the bet is placed and confirmed. Bets cannot be amended or cancelled after confirmation except in markets where a cash-out feature is explicitly offered.
• In the event of a match abandonment, postponement, or cancellation, settlement rules will be applied as published in the relevant market's specific terms. Where no specific rule exists, hi877 reserves the right to settle affected bets at odds of 1.00 (stake returned).
• hi877 reserves the right to limit the maximum stake accepted on any individual bet or market at its discretion, including placing individual account betting limits where unusual betting patterns are identified.
• In the event of a technical error resulting in an incorrect odds display, hi877 reserves the right to void affected bets and return stakes. This applies regardless of whether the error was in hi877's own systems or in data provided by a third-party odds feed supplier.
• BPL, IPL, T20 World Cup, ICC Championship, and Bangladesh Tigers bilateral series markets are subject to the specific cricket betting rules published in the Sports Betting section of the platform.

Live Casino: Live dealer games are subject to the rules of each individual game as presented by the live dealer and as published in the Evolution Gaming and Ezugi game documentation. In the event of a technical disconnection during a live game round, the round outcome will be determined by the game provider's server-side records. hi877 will credit or debit the player's account in accordance with the official round result as confirmed by the provider.

Crash Games: Spribe's Aviator and other crash-format instant games operate on a provably fair algorithm. Round outcomes are determined before the round begins and can be independently verified using the seed and hash values published within the game interface. Claims of bias or manipulation in certified provably fair games cannot be upheld.

By using the hi877 platform, you agree to conduct yourself in accordance with the following obligations at all times. Breach of any obligation in this section may result in account restriction, suspension, or permanent closure at hi877's sole discretion.

You agree that you will:

• Provide accurate, truthful, and current information at all times during registration, verification, and any subsequent account update process.
• Keep your login credentials secure and not share your username or password with any other person under any circumstances.
• Use the hi877 platform for personal entertainment purposes only and not for any commercial, professional, or syndicate betting operation.
• Comply with all applicable laws and regulations in your jurisdiction in connection with your use of the platform.
• Contact hi877 support promptly if you believe your account has been accessed without your authorisation or if you receive suspicious communications purportedly from hi877.

You agree that you will not:

• Register more than one account on hi877, whether under your own identity or any other identity.
• Use automated software, scripts, bots, AI agents, or any other non-human tool to interact with or place bets on the platform.
• Engage in collusion with other players to manipulate game outcomes or exploit platform mechanics.
• Exploit software bugs, errors, or vulnerabilities on the platform. Any such discovery must be reported to support immediately.
• Engage in any form of money laundering, including using hi877 as a mechanism for moving, layering, or integrating funds derived from unlawful activity.
• Make any defamatory, abusive, threatening, or harassing communications to hi877 staff, agents, or support personnel.
• Attempt to access another player's account or any restricted area of the hi877 platform.
• Use a VPN, proxy server, or other IP-masking technology to circumvent geographic or account restrictions applied by hi877.

Closure by the Player: You may request the closure of your hi877 account at any time by contacting our support team via Live Chat or by emailing [email protected] from the email address associated with your account. Account closure requests will be processed within 5 business days. Any verified account balance remaining at the time of closure will be returned to your registered withdrawal method after the processing of any outstanding KYC requirements.

Suspension or Closure by hi877: hi877 reserves the right to suspend or permanently close any player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to satisfy KYC or age verification requirements within the specified timeframe.
• Suspicion of fraud, money laundering, collusion, bonus abuse, or any other form of dishonest conduct.
• Identification of a duplicate account linked to the player's verified identity, device, or payment method.
• A player self-exclusion request that hi877 is legally or ethically obligated to honour.
• Reasonable belief that continued operation of the account poses a legal, regulatory, or reputational risk to hi877.

Where an account is suspended pending investigation, hi877 will communicate the reason for suspension to the account holder and will provide a reasonable opportunity to respond. Where an account is permanently closed due to a confirmed breach, the decision is final and balances associated with the breached account may be forfeited in full.

Self-Exclusion: Players who wish to exclude themselves from hi877 for responsible gaming reasons may request a self-exclusion period of 6 months, 1 year, or permanent exclusion. Self-exclusion requests are irreversible during the chosen period. For full details, visit our Responsible Gaming page. hi877 takes self-exclusion requests seriously and will action them within 24 hours of a confirmed request being received.

Governing Law: These Terms & Conditions are subject to the laws applicable in the jurisdiction in which hi877 operates. Any dispute arising from these Terms that cannot be resolved through hi877's internal complaints procedure shall be subject to the exclusive jurisdiction of the relevant courts. hi877 operates a formal complaints process — details of which are available from the support team — and encourages all players to use this process before pursuing any external remedy.